Account Terms and Conditions for Malaysia Users
The account Terms & Conditions explain the rules for creating an account, using available platform features, managing account information, making transactions, and contacting support. These terms apply to users accessing the service from Malaysia and other supported locations where usage is permitted.
Understanding These Terms
These terms & conditions describe the responsibilities between you and the platform when you register an account, sign in, update account details, manage your balance, complete transactions, or request customer support.
Access may depend on location, applicable regulations, and account verification requirements. We may restrict or temporarily suspend access if account information cannot be verified, unusual activity is detected, payment details do not match, or security requirements are not followed.
Any changes to these terms will be published with an updated effective date. You should review the latest version before continuing to use your account.
Service availability may vary by region. Users are responsible for ensuring that their access complies with local requirements in Malaysia.
Contact Support About Account Questions
If you need clarification about any part of these terms, contact our support team before continuing. We can assist with questions related to account access, transaction records, verification steps, personal information updates, and account-related requests.
Account Support Chat
Use the account support channel for questions that require account-specific assistance or verification.
Email Requests
Send an email when you need written clarification, document requests, or account information updates.
Review Requests
Submit a review request for matters that need further checking, including account access concerns, record corrections, or service-related issues.
Keeping Your Account Information Safe
We follow account management practices designed to protect user information and maintain accurate records. Information collected during account use is handled for security, verification, payment processing, and customer support purposes.
Account Information
We may store details such as your account name, contact information, login history, and transaction references. This information helps us verify account ownership, maintain records, and provide support.
Cookies and Sessions
Cookies help maintain secure sessions, remember approved devices, and improve account access. Removing cookies may require you to complete additional verification steps.
Account Security
You are responsible for keeping your login details private, signing out from shared devices, and reporting any suspected unauthorized activity. Additional verification may be required to protect your account.
Record Retention
Account records are kept only for the period needed to manage services, resolve disputes, maintain transaction history, and meet operational requirements.
Updating Personal Details
If your name, phone number, email address, or other account information changes, contact support with suitable verification details. Approved updates will be processed after review.
Transaction Checks
Payment records are reviewed using available transaction details, including timing, amount, and reference information. Additional checks may apply when transaction details cannot be confirmed.